Refund policy
30-Day No-Reason Returns
You may request a return for any reason, or without giving a reason, within 30 days of delivery, provided the product meets the return conditions below.
Return Conditions
Items must be unused, uninstalled and unmodified, with their original packaging, tags and included accessories intact. Please check the dimensions, part number and compatibility before using or installing an item.
Sale items follow the same return conditions as regularly priced items.
How to Request a Return
- Email service@etrailerpartsmart.com with your order number and the item or SKU. You do not need to provide a reason for a standard 30-day return.
- Wait for our return instructions before sending anything back.
- Pack the item securely and keep your return shipping receipt and tracking information.
Please do not send an item back until you have received our return instructions.
Return Shipping
If you ordered the wrong size or model, you are responsible for return shipping. For other approved returns, Trailer Parts Mart covers the approved return shipping costs. Contact us before arranging return shipping so we can provide the appropriate instructions.
If you received an incorrect, damaged or defective item, contact us promptly with your order number and relevant photographs. We will review the issue and provide an appropriate replacement, refund or return arrangement.
Refunds
We inspect returned items after they arrive and notify you of the outcome. Approved refunds are issued to the original payment method. The time for the credit to appear depends on your bank or payment provider.
Exchanges
Contact us if you need a different size or item. We will explain the available options before you send anything back or place a replacement order.
Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.